Return Policy

At AN Mobiles Limited, we strive to provide our customers with high-quality mobile devices and accessories. If you are not fully satisfied with your purchase, we are here to help. Please review our return policy below.

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of purchase.
• The product must be in its original condition, unused, and with all original packaging, accessories, and warranty cards included.
• A valid proof of purchase (receipt or invoice) is required for all returns.

2. Non-Returnable Items

• Products damaged due to misuse, neglect, or improper handling.
• Items with tampered serial numbers or missing original packaging.
• Software, digital products, and gift cards are non-returnable.

3. Return Process

• To initiate a return, contact our customer service team at info@anmobilesltd.co.uk.
• Our team will guide you through the process, including return authorization and shipping instructions if applicable.
• Once the returned item is received and inspected, we will notify you about the approval or rejection of your return.

4. Refund & Exchange

• Approved returns are eligible for a refund or exchange.
• Refunds will be issued to the original payment method within 7-10 business days.
• Exchanges will be processed based on stock availability.

5. Defective or Damaged Products

• If you receive a defective or damaged product, notify us within 48 hours of delivery.
• We will arrange for a replacement or repair, depending on the issue and product warranty.

6. Shipping Costs

• Customers are responsible for return shipping costs, except in cases of defective or wrong products.
• If eligible, shipping charges may be refunded based on the case assessment.

For any questions or assistance, please contact our customer support team at info@anmobilesltd.co.uk.

Thank you for choosing AN Mobiles Limited!